Terms and Conditions

Confirmation of Booking

A contract shall exist between the client, which expression shall include all persons on whose behalf the client books and Mr JM O’Brien-Gore (herein after referred to as AlpBase.com) when a booking form duly signed by the client has been received with their deposit and full payment as applicable and an email confirmation invoice has been issued by AlpBase.com to the client.

Payment Schedules

To secure your accommodation we require a 30% non-refundable deposit with completed Booking Form. Payment of the final balance must be received by AlpBase.com at least 6 weeks before the start of your holiday. Failure to pay the balance within six weeks of your arrival date may result in the cancellation of your holiday.

Cancellation Charges

If you cancel your holiday, you must immediately notify AlpBase.com in writing and by email to minimise your cancellation charges.
Cancellation charges at period before arrival date:

Booking Deposit – NON REFUNDABLE
4-6 weeks – 50% of total holiday cost
2-4 weeks – 75% of total holiday cost
Under 2 weeks – 100% of holiday cost

Bed Linen

We charge €12 per person; to be included with your final payment. This includes bed sheets, a duvet cover, pillow slip and bath towel. If bringing your own bed linen we will supply duvets and rectangular pillows. Please ensure you bring appropriate bed linen including bed sheets, pillow cases and duvet covers. Sleeping bags and no pillow slips are not allowed as they can soil the mattresses.

ARRIVAL AND DEPARTURE TIMES

Your accommodation will be available from 16.00 hrs. on your arrival day. YOU WILL NOT BE ABLE TO ACCESS YOUR ACCOMMODATION BEFORE THIS TIME. 
We ask that you leave your accommodation by 10.00 hrs. on the day of your departure.

SECURITY DEPOSIT

A RETURNABLE SECURITY DEPOSIT CHEQUE OF €500 FOR CHALETS AND €400 FOR APARTMENTS WILL BE REQUESTED ON ARRIVAL. WE CAN ONLY GIVE YOU THE ACCOMMODATION KEYS IF WE HAVE YOUR SECURITY DEPOSIT.
If you have forgotten to bring your cheque book with you we will ask for the deposit in cash. We will return this deposit to you on departure or if leaving early to your home address within one week of your departure. Please note that charges for any extra cleaning, equipment breakages and accommodation repairs will be taken out of this deposit. Although we would add this has never been necessary.

Insurance

It is a condition of booking that all clients have insurance which provides them with travel and cancellation cover. If engaging in outdoor pursuits it is the client’s responsibility to arrange additional insurance cover. For further information/advice please contact us.

Cleaning

Your accommodation is to be left as you found it ready for the next guests. There is a cleaning checklist in your accommodation. All cleaning materials are supplied
If you would like us to do the cleaning please tell us in advance. We cannot organise cleaners at the last minute. For cleaning we charge the following:
APARTMENTS: €45
CHALETS: €70

Animals

Animals are allowed in some of our accommodation but by prior arrangement only. Please email us for details and charges

Client Responsibilities

All clients agree that only those named on the booking form will be staying at AlpBase.com accommodation. All clients also agree not to cause any damage to their accommodation or its contents booked with AlpBase.com. AlpBase.com will not be held responsible for any claims made against them. We reserve the right to claim back from the client any costs or charges incurred due to damage to a chalet, whether accidentally caused or not. Reimbursement to AlpBase.com must be made before the client departs.

Client Behaviour

We are entitled to ask the client and his party to leave our accommodation without any refund if it is the opinion of AlpBase.com that the client’s behaviour is unacceptable.

Complaints

Whilst we will do our best to make your holiday with us a success, any problem you have or matter you wish to complain about must be made known to us immediately, so we have the opportunity to resolve the matter. Complaints made after the completion of your holiday will not be considered.

Unforeseen Events

AlpBase.com cannot be held responsible for events that could not be foreseen or avoided. Such events include natural disasters, adverse weather conditions, fire, travel delay, power cuts, frozen pipes, and limitations imposed by resort authorities such as the closure of ski lifts.

Winter

Always book snow chains with your hire car during the winter months - November to April. Please check that chains are available with your hire car. You may have to buy them at a garage en route to us.

Jurisdiction

These conditions and any contract to which they apply are governed in all respects by European Law.

Jerry Gore
AlpBase.com